Review Update: Les Belles

Last month, I posted a review of Les Belles tights. To sum up, I was impressed with the quality, but the sizing was way off.

I reached out to Les Belles and explained the situation to them.

The Good

A very nice customer service rep sent me 3 more pair of Les Belles tights in the next larger size, free of charge. 

The Bad

Upon receipt of the 2nd shipment, I was eager to try them on, which I did.  According to Les Belle's own website, the size I received this time is too big for me, and should be baggy on me. Unfortunately, this was not the case. 

Once again, the tights seem to be of excellent quality, but they're SHORT. They weren't sliding off my butt within the first  5 minutes like the previous Les Belles offering. This pair took almost 2 hours before the waistband slid into the nether regions, taking my underwear with it, much to my annoyance.

The Ugly

When I initially emailed Les Belles regarding the problems I'd had with the tights, I received an automated response, promising that I would hear from an actual CSR within 24 hours.

A week later, I sent another email, which was ignored.

A week after that, I sent another email, with the magic title, "Have you given up on order #12345?" This is a technique I learned from the book "Never Split The Difference: Negotiating As If Your Life Depended On It" by Chris Voss. Thanks, Chris. This stuff really works.

Within a day, I was in touch with the aforementioned very nice CSR, and within 3 days my 2nd Les Belles shipment was en route. 

Conclusion

Once again, I really wanted to love Les Belles tights. Once again, I was disappointed. Maybe I'll give them another try in the future, if they get their sizing figured out and their customer service up to a respectable level.

Until then, Au Revoir, Les Belles.